Business to Business eCommerce
Elevate the Customer Experience
Companies that want to stay ahead of the game and adapt to new ways of interacting with their customers often turn to eCommerce solutions like the self-service portal. Self-service portals give customers instant access to order information, and make the entire ordering and tracking experience more personalized. Self-service portals benefit the back office as well—saving valuable time and resources; and increasing the capacity to take orders without adding more personnel.
SYSPRO’s Customer Portal allows you to communicate with your customers through a secure self-service portal for collaboration that empowers customers with real-time access to information through a web browser.
- Place orders online
- Review account history
- Check pricing
- And, review inventory
See SYSPRO's Customer Portal in action
5 Ways A B2B eCommerce Solution Can Boost Your Business
Companies that want to stay ahead of the game and adapt to new ways of interacting with their customers often turn to eCommerce solutions like the self-service portal. Self-service portals give customers instant access to order information, and make the entire ordering and tracking experience more personalized. Self-service portals benefit the back office as well—saving valuable time and resources; and increasing the capacity to take orders without adding more personnel.
SYSPRO’s Customer Portal allows you to communicate with your customers through a secure self-service portal for collaboration that empowers customers with real-time access to information through a web browser.
1. Improve Customer Service
2. Increase Customer Engagement
Empower customers to interact with your organization when and where it’s most convenient for them.
3. Reduce Customer Service Costs
4. Streamline Customer Service Processes
5. Support Sales Staff
Empower your customers and sales team with another way to do business
Sales Order
When an order is placed through the portal, it is automatically created within SYSPRO ERP and follows the normal workflow, updating the portal in real time as the orders are processed.
Sales Order Query
The portal displays purchase and sales order history and status for individual customers.
Accounts Receivable
View customer information, view open invoices, and reprint archived invoices.
Credit Card Interface
This optional functionality allows pre-authorized transactions at the time of the sales order, or the ability to make payments on invoices using Authorize.net.
Security
Utilize SYSPRO security to configure what data can be displayed and who can enter transactions. Additional portal users can be created with self-provisioning functionality provided through the portal to a customer super user.
Notifications
Multiple email templates can be configured and triggered through pre-defined workflows to quickly send notifications such as a special quote or order confirmations.
