Benchmade Knife Company sharpens operations, cuts year-end processing time by 75% with SYSPRO ERP
Customer Profile
Oregon-based Benchmade Knife Company has been making premium quality knives since 1987, earning a loyal customer following drawn to their high-end materials and utility.
The Business Challenge
Faced with outdated software that was causing inefficiencies and errors in inventory tracking, resulting in stockouts and lost sales, as well as difficulties in managing production schedules and tracking orders, Benchmade initiated its
search for ERP software.
After assessing multiple systems that seemed promising on paper but ultimately fell short of delivering the expected functionality, Benchmade came across SYSPRO. Following extensive discovery, Benchmade concluded that it was the ideal solution for their needs.
The Solution
SYSPRO provided Benchmade with a modern ERP system that allowed them to better manage their inventory, production, and order tracking. The new system improved efficiency, reduced errors, and allowed Benchmade to better forecast demand and plan production schedules. Additionally, SYSPRO has enabled the manufacturer to successfully connect its systems through e.Net integration, providing real-time job processing on the production floor.
Benchmade also adopted the SYSPRO Point of Sale (POS) system for their retail outlet, allowing them to fulfill orders, gain visibility into customer orders, and accept cash and credit cards. The system provided security features and streamlined customer service, both in the retail outlet and at trade shows.
The Outcome
Nearly 3 decades later, Benchmade continues to run its business on SYSPRO, taking advantage of business-boosting capabilities in every product release. Following the adoption of SYSPRO 8, Benchmade has realized a 75% reduction in overall Year-End processes, with an 85% decrease specifically in General Ledger (GL) Year-End Processes. SYSPRO’s implementation has streamlined and automated tasks involved in concluding the fiscal year, resulting in a significantly more efficient and time-saving process for Benchmade.
“Benchmade has been on a strong growth trajectory and SYSPRO has kept up with us,” said Gittins. “I believe strongly that the software itself will not only continue to keep up with us but help me to drive the future forward.”
